Shipping
How much is shipping?
Shipping depends on the size of your order and where it is going. We work with a number of carriers and aggregators to keep the costs as reasonable as possible.
For local orders, free delivery is available for a number of West Vancouver and Sea to Sky Neighbourhoods.
If your neighbourhood qualifies - Free Shipping will be available at check out
How long does it take to receive my order?
We begin shipping orders out within 1-3 business days.
You will be informed with shipping updates through Shopify updates if you subscribe for notifications
Do you ship internationally?
Yep!
For international orders, standard shipping can take up to 30 days, depending on your location
Where can I track my order?
Once your order ships, you'll receive an email with a tracking link to track your order through Shopify.
Returns
How long do I have to return the item?
We accept returns within 30 days of the purchase date. Please contact us if you would like to return the item at hello@rebekids.com
Just please make the items are unworn and unwashed!
What if my items are damaged or defective?
Bear in mind that we sell preloved kids clothes. We indicate in the product description any damage beyond usual wear and tear.
However - please do not expect to receive brand new goods unless indicated
We're here to help! Please email us at hello@rebekids.com
When can I expect my refund?
It takes 2-3 weeks for your refund. We will send you an email once the item has been received and your refund has been processed!
Sizing
How do I know the correct size to buy?
Selling a variety of brands does mean that sizing can be tricky. We list the size on the label That said, if the product doesn't fit your child - just return it.
Inventory
Item is out of stock. How long will it be to get restocked?
The time it takes to get a particular item back in stock varies. For an estimated time frame please email us at hello@rebekids.com
What condition are the products in
Brand New, With Tags
The item is in its original retail condition. It has never been worn, washed, or used.
- Details: Original tags are attached. Worthy of a gift
- Visuals: Crisp fabric and bright colors.
Like New
The item appears new but lacks the original retail tags. It may have been worn or washed once, or simply stored carefully.
- Details: No fading,
no pilling, and no signs of wear on the soles or interiors. - Visuals: Store quality - this is the highest grade for our un-tagged items.
Excellent Pre-Loved
The item shows very light signs of being used but has been exceptionally well-maintained.
- Details: Minor "wash wear" (slight softening of the fabric) may be present. There are no stains, holes, or structural issues.
- Visuals: All fasteners (buttons, zippers, snaps) work perfectly and look clean.
Very Good Condition
The item has been used regularly and shows standard signs of a previous life, but it still has plenty of use left.
- Details: May have mild pilling, slight fading from laundering, or a faint "play" feel.
- Visuals: Any minor flaws are purely cosmetic and do not affect the function of the item.
Well Worn (Fair Condition)
The item is functional but shows obvious signs of heavy use or minor defects.
- Details: Visible pilling, noticeable fading, or small, non-permanent marks.
- Visuals: Perfect for "play clothes" or "daycare clothes" - we prioritize utility over aesthetics.
I want more colors of the item I love!
Well, feel free to emails us! We hear our customers and want to know your preferences.
Have you thought of doing adult sizes? Please do!
After many similar requests - we have something stylish in the works for you too! Stay tuned...
Payments
What payment methods do you accept?
We accept all major credit and debit cards, plus PayPal and Apple Pay as alternate methods
Contact
Still have questions? We're happy to help!
Email us at hello@rebekids.com and we will get back to you within 48 hours.